EHR Integration: Connecting AI Receptionists to Your Practice Management System

Why Integration Matters

An AI receptionist is only as powerful as its ability to connect with your existing systems. Without proper integration, staff still need to manually transfer information between systems—defeating the purpose of automation. True integration means the AI can view real-time availability, book appointments directly, and update patient records without human intervention.

Supported Practice Management Systems

Hookneural integrates with the most popular practice management systems in North America:

• Jane App: Popular with physiotherapists, chiropractors, and wellness clinics across Canada. Full two-way sync for scheduling and patient data.
• Cliniko: Widely used by allied health practices. Supports appointment booking, patient lookup, and availability checking.
• Oscar EMR: Canadian open-source EMR used by family physicians. Integration via HL7 FHIR standards.
• Acuity Scheduling: Common for med spas and wellness centers. Native API integration for real-time booking.
• Practice Fusion: US-based cloud EHR. Supports appointment management and basic patient data sync.

How Integration Works

The integration process typically follows these steps:

1. 1
   API Connection: We establish a secure connection to your practice management system using OAuth or API keys
2. 2
   Data Mapping: We map your appointment types, practitioner schedules, and service categories
3. 3
   Testing: We run test bookings and verify data accuracy before going live
4. 4
   Go Live: The AI begins handling calls with full access to your scheduling system
5. 5
   Monitoring: We continuously monitor sync status and address any issues proactively

What the AI Can Do Once Integrated

With a proper integration, your AI receptionist can:

• Check real-time practitioner availability
• Book, reschedule, or cancel appointments directly
• Look up existing patient records
• Create new patient profiles
• Send appointment confirmations via SMS or email
• Add notes to patient records after calls

Custom Integrations

Don't see your system listed? We offer custom integration development for practices using proprietary or less common systems. Our team has experience building HL7 FHIR-compliant integrations and can work with most systems that have an API.

Conclusion

Integration is the key to unlocking the full potential of AI receptionists. Without it, you're just adding another tool that requires manual oversight. With proper integration, you get true automation—freeing your staff to focus on in-person patient care while the AI handles the phones seamlessly.